Terms & Conditions

KIGULAND is a trading name of Kiguland LTD, a private limited company registered in England and Wales under company number 16963198. Our VAT registration number is GB511424732. Our registered office is Unit 10 Enterprise Court, Farfield Park, Manvers, Rotherham, S63 5DB, England, United Kingdom. In these terms, "we", "us" and "our" mean Kiguland LTD, and "you" means the person placing the order.

We sell kigurumi onesies, lazy robes and fleece blankets. We sell to customers in the United Kingdom only. We do not deliver outside the UK, and we cannot accept orders with a delivery address outside the UK.

You can reach us at any time through our contact form. We answer every message, usually the same working day.

These terms are written for consumers: people buying wholly or mainly outside a trade, business, craft or profession. If you are buying for a business, sections of consumer law referred to below will not apply to you, and our liability to you is limited as set out under "Our responsibility to you".

To use the shop you need a device with an internet connection, a current version of a mainstream browser such as Chrome, Firefox, Safari or Edge, JavaScript enabled, cookies allowed for the parts of the site that need them, and a working email address. We send order confirmations and delivery updates by email, so please give us an address you check.

You can order as a guest or create an account. If you create an account, keep your password to yourself and tell us if you think someone else has used it. You are responsible for orders placed through your account where that is your fault, but not where the fault is ours.

Please do not misuse the site: no attempts to break into it, no scraping that degrades it for other people, and no uploading of unlawful content. We may suspend an account that is being used this way.

Everything shown in the shop is an invitation to buy, not an offer. Adding items to your basket and completing checkout is your offer to buy them.

After you place an order we send an acknowledgement email confirming that we have received it. That acknowledgement is not acceptance. The contract between us is formed only when we send you an order confirmation email telling you that we have accepted your order and are preparing it for dispatch.

We may decline an order. The usual reasons are that an item is out of stock, that we spotted a pricing or description error, that we could not take payment, or that we could not deliver to the address given. If we decline, we tell you and refund anything you have paid in full.

Before you confirm the order, the checkout shows you the items, the total price including VAT, the delivery charge and the delivery address, and you can correct any input errors by going back to the basket or the address step.

We store the details of your order and email you a copy. If you have an account, you can also see your past orders when you sign in. These terms are always available on the site so that you can save or print them.

All prices are in pounds sterling and include UK VAT at 20%. The price you see is the price you pay for the goods. Delivery is charged separately and is shown at checkout before you pay.

Delivery is free on orders over £50. Below that, the delivery charge is shown in the basket and at checkout. The threshold applies to the order value after any discount and before delivery.

When we show an item as reduced, the higher price we compare against is a price we actually charged for that item on this website. We do not invent reference prices, and we do not run permanent "sales" that are simply our normal price. This is how we meet our obligations under the Digital Markets, Competition and Consumers Act 2024 and the Consumer Protection from Unfair Trading Regulations 2008.

Prices can change, but a change never affects an order we have already confirmed. If we discover an obvious pricing error after you order, for example a price that is clearly wrong by an order of magnitude, we will contact you before dispatch and you can confirm the order at the correct price or cancel it for a full refund.

We issue a VAT receipt for every order. If you need a VAT invoice with business details on it, ask us through the contact form and we will send one.

We take payment through Stripe. You can pay by debit or credit card, Apple Pay or Google Pay. We do not offer cash on delivery, and we do not accept payment by any other method.

Your card details go directly to Stripe. We never see or store your full card number. Stripe may run its own fraud and authentication checks, including Strong Customer Authentication, before a payment succeeds.

Payment is taken when you place the order. If the payment does not complete, no contract is formed and we do not process the order.

Discount codes apply only while they are valid, only to eligible items, and only one code per order unless we say otherwise.

We deliver to addresses in the United Kingdom. Orders placed by 3pm on a working day are normally dispatched the same day, and standard delivery normally takes 2 to 3 working days after dispatch. Those are our usual timings, not guarantees, unless we have agreed a delivery date with you in writing.

Under the Consumer Contracts Regulations 2013, if we have not agreed a delivery time with you we will deliver within 30 days of the day the contract is formed. If we miss that, you can give us a new reasonable deadline and, if we miss that too, cancel the order and get a full refund.

The goods are your responsibility from the time they are delivered to the address you gave us, or to a person or safe place you nominated. Until then any loss or damage in transit is ours to sort out, so tell us and we will deal with the courier.

Please give us a complete and correct delivery address. If a parcel comes back to us because the address was wrong or nobody collected it from the depot, we will refund the goods but we may deduct the cost of the failed delivery.

Events outside our reasonable control, such as extreme weather or a courier network failure, can delay delivery. If that happens we tell you as soon as we can, and if the delay is substantial you can cancel and get a full refund for anything undelivered.

This section is your statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. It exists whatever we say elsewhere, and it is separate from our own 30 day returns promise in the next section.

You have 14 days to cancel your order without giving any reason. The 14 days run from the day you, or someone you nominated other than the courier, take physical possession of the goods. If the order came in several parcels, the period runs from the day you receive the last item.

To cancel, tell us clearly before the 14 days are up, using our contact form or by writing to us. A clear statement is enough. You may use the model cancellation form set out in the Regulations, but you do not have to.

After telling us, send the goods back without undue delay and in any event within 14 days. For a statutory cancellation you pay the cost of returning the goods, unless we sent you something faulty or wrong. In practice our own returns promise below is usually cheaper for you, so read both.

We refund everything you paid, including the standard delivery charge you paid on the way out. If you chose a more expensive delivery option than our standard one, we refund the standard cost, not the upgrade. We refund within 14 days of getting the goods back, or of you showing us proof of posting, whichever is earlier. The refund goes to the payment method you used, and it costs you nothing.

You can handle the goods as you would in a shop. If you handle them beyond that, for example wearing a onesie out for an evening, we can reduce the refund to reflect the lost value.

None of our products are personalised, made to your specification, or perishable, so the exceptions to the right to cancel for those categories do not arise here. If goods are sealed for hygiene reasons and the seal has been broken after delivery, the right to cancel does not apply to that item.

On top of the statutory right above, we offer a voluntary 30 day returns policy. It is a promise from us, not a legal requirement, and it does not replace or limit anything in the previous section or your rights over faulty goods.

You have 30 days from the day your order arrives to send an item back for a refund or a size swap. Items should be unworn, unwashed, in their original condition and with the tags still attached.

Contact us first through the contact form with your order number and we will send you return instructions. Full details are on our returns page.

Returns go to our fulfilment partner at the address below. Please do not send returns to our registered office: it is not a warehouse and parcels sent there will be delayed.

Once your return reaches the warehouse and has been checked, we process the refund or the exchange and email you to confirm. Refunds are made to your original payment method.

Under the Consumer Rights Act 2015, everything we sell you must be of satisfactory quality, fit for purpose and as described. This section is a summary of your rights, not a limit on them.

• Within 30 days of delivery you have the short term right to reject faulty goods and get a full refund.
• After 30 days and within six months you can ask us to repair or replace the goods. We must do this within a reasonable time and without significant inconvenience to you, and we cover the cost of returning them. In this period a fault is assumed to have been there from the start unless we can show otherwise.
• If a repair or replacement is not possible, or does not fix the problem, or we do not do it in a reasonable time, you can keep the goods and ask for a price reduction, or return them for a refund. After the first six months we may reduce a refund to reflect the use you have had.
• Wrong item or damaged in transit: tell us and we will put it right at our cost, either by sending the correct item or refunding you.

For faulty goods you never pay the return postage. Tell us what has gone wrong through the contact form, with your order number, a short description and a photograph if the fault is visible, and we will arrange the return.

Please note that fleece garments shed a little and may pill with wear and washing. Following the care label matters. Ordinary wear and tear is not a fault, but if you think an item has worn out far faster than it should, tell us and we will look at it properly.

Send your complaint through the contact form. Tell us your order number, what happened, and what you would like us to do about it. Attach photographs if they help.

We acknowledge complaints within two working days and aim to give you a full answer within 14 days of receiving the complaint. If we need longer, we tell you why and when to expect an answer. We reply to the email address you give us.

If our answer does not satisfy you, ask us to review it and a different person will look at it.

Product reviews on this site come from real customers. We do not write fake reviews, we do not buy them, and we do not pay anyone to post one. We do not delete a review simply because it is negative. This matters to us and it is also required by the Digital Markets, Competition and Consumers Act 2024.

We may decline to publish or may remove a review that is abusive, unlawful, off topic, contains personal data about someone else, or is not about a purchase from us.

When you post a review you confirm it is your own honest opinion, and you give us permission to publish it on the site and in our own marketing. Ask us if you want it taken down.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen, or if you told us at the time of the order that it might.

We do not exclude or limit our liability in any way where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights over the goods under the Consumer Rights Act 2015, and for defective products under the Consumer Protection Act 1987.

We are not responsible for loss you suffer because you used the goods for a business purpose. We supply for domestic and private use, and we have no liability to a consumer for loss of profit, loss of business or business interruption.

Where you buy as a business rather than a consumer, our total liability in connection with an order is limited to the price you paid for that order, and we exclude all implied terms to the fullest extent the law allows.

We try to keep the website available and accurate, but we do not promise it will always be available or free of errors. Product photographs are as accurate as we can make them, and colours can look different on different screens.

Kiguland LTD is the controller of the personal data you give us. We use it to take and deliver your order, to run your account, to answer your messages, to meet our tax and accounting duties, and, where you have agreed, for marketing and analytics.

Our privacy policy explains in detail what we collect, why, on which lawful basis, who processes it for us, how long we keep it, and how to exercise your rights under the UK GDPR and the Data Protection Act 2018. It also covers cookies.

We may change these terms, for example to reflect a change in the law or in how we run the shop. The version that applies to your order is the version on the site when you placed it, so a change never alters an order already confirmed.

We publish changes on this page and show the date the current version was drafted at the bottom.

These terms and any contract between us are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can bring proceedings in the courts of your own nation, and you keep the benefit of any mandatory protections of the law there.

If a court finds part of these terms unlawful, the rest continues to apply. If we do not insist on something straight away, that does not stop us insisting on it later.

We may transfer our rights and obligations under these terms to another business, and we will tell you if that happens. Your rights will not be affected. You may only transfer your rights to someone else if we agree in writing.

The contract is between you and us. Nobody else has a right to enforce it.

We are not currently a member of an alternative dispute resolution scheme. If we cannot settle a complaint between us, you can ask us whether we will agree to use a certified ADR provider, and we will give you a straight answer. Since the UK left the EU the European Commission's Online Dispute Resolution platform is not available to UK consumers and no longer applies to us. You can also get free, independent advice from Citizens Advice at citizensadvice.org.uk, and you always keep your right to go to court.